We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of sexsiv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 4.93 out of 5 based on 15 customer ratings
15 reviews
100% of buyers enjoyed this product!
5 stars
( 14 )
4 stars
( 1 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 5 out of 5
Customer –
Very nice thing) and the packing is just love
Rated 5 out of 5
G***y –
as described. Arrived fast
Rated 5 out of 5
V***o –
Corresponds to the description
Rated 5 out of 5
D***v –
Ordered for a gift! All as put in the box is all perfect) Thanks for the fast order
Rated 5 out of 5
J***t –
Exelentee quality
Rated 5 out of 5
A***a –
Всё отлично, пришло быстро, в аккуратной коробочке, без повреждения. Качество хорошее, внешний вид полностью соответствует опиманию
Rated 4 out of 5
Customer –
Good Goods, beautiful, packed perfectly-in an air-pumped pillow and a gift red box. One problem-as if inside the dildo itself, although outside everything is fine, smooth. In general, the store returned the money, although not the beige interference of AliExpress service, of course
Rated 5 out of 5
Customer –
Discret package, it comes with “GLASS” written in it. Really excited, I recommend the store
Rated 5 out of 5
S***c –
Fast delivery, good packing, nice item
Rated 5 out of 5
J***s –
Exactly like in photos, good material quality and nice to touch, the packaging is also very discreet. Seller recommended.
Rated 5 out of 5
Customer –
Corresponds to the description. Came very well packed. In a special inflatable boxing, in a box, very cute and nice that is so packed. Shipping fast. Very happy.
Rated 5 out of 5
D***v –
Before St. Petersburg there were 26 days. Seller Thank you
Rated 5 out of 5
Customer –
I bought a girl on DR, I hope you like it)
Rated 5 out of 5
Customer –
Faithful to the photo but I thought it bigger but it’s very good
Rated 5 out of 5
Customer –
Delivery took more than two months. Chose expedited delivery 5post, “plus”-the result of the parcel was not tracked almost completely, and the very parcel received in general at the post office of Russia, with the address of the post office, in addition, at the moment, when the parcel had to leave back Okay, Mail work is mail work, but the store never answered the messages, completely ignoring requests to look or look. In the rest to the product no complaints: good, smooth and safe glass, corresponds to the size and image on the site. Cute packing: red cardboard backing with shiny cloth inside, tied with red satin ribbon. Everything was in a blown plastic bag, which protects against damage, on the package there are no symbols. Ordering the goods be sure to pay attention to the size (!), so as not to be disappointed. The image may seem more than it is. In fact, more modest-probably like the thickness of one of your fingers
Customer –
Very nice thing) and the packing is just love
G***y –
as described. Arrived fast
V***o –
Corresponds to the description
D***v –
Ordered for a gift! All as put in the box is all perfect) Thanks for the fast order
J***t –
Exelentee quality
A***a –
Всё отлично, пришло быстро, в аккуратной коробочке, без повреждения. Качество хорошее, внешний вид полностью соответствует опиманию
Customer –
Good Goods, beautiful, packed perfectly-in an air-pumped pillow and a gift red box. One problem-as if inside the dildo itself, although outside everything is fine, smooth. In general, the store returned the money, although not the beige interference of AliExpress service, of course
Customer –
Discret package, it comes with “GLASS” written in it. Really excited, I recommend the store
S***c –
Fast delivery, good packing, nice item
J***s –
Exactly like in photos, good material quality and nice to touch, the packaging is also very discreet. Seller recommended.
Customer –
Corresponds to the description. Came very well packed. In a special inflatable boxing, in a box, very cute and nice that is so packed. Shipping fast. Very happy.
D***v –
Before St. Petersburg there were 26 days. Seller Thank you
Customer –
I bought a girl on DR, I hope you like it)
Customer –
Faithful to the photo but I thought it bigger but it’s very good
Customer –
Delivery took more than two months. Chose expedited delivery 5post, “plus”-the result of the parcel was not tracked almost completely, and the very parcel received in general at the post office of Russia, with the address of the post office, in addition, at the moment, when the parcel had to leave back Okay, Mail work is mail work, but the store never answered the messages, completely ignoring requests to look or look. In the rest to the product no complaints: good, smooth and safe glass, corresponds to the size and image on the site. Cute packing: red cardboard backing with shiny cloth inside, tied with red satin ribbon. Everything was in a blown plastic bag, which protects against damage, on the package there are no symbols. Ordering the goods be sure to pay attention to the size (!), so as not to be disappointed. The image may seem more than it is. In fact, more modest-probably like the thickness of one of your fingers