We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of sexsiv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 4.80 out of 5 based on 20 customer ratings
20 reviews
100% of buyers enjoyed this product!
5 stars
( 16 )
4 stars
( 4 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 5 out of 5
O***a –
Super!
Rated 4 out of 5
K***p –
really loud noise, works ok
Rated 5 out of 5
J***z –
Very happy with shipping the product and the store, it is worth it
Rated 5 out of 5
Customer –
Perfect! It came with the right in charger but the store sent the right one right away. Thank you!
Rated 5 out of 5
Customer –
In Kiev, the parcel was 2 weeks. Met expectations) I did not even think that it could be so. Recommend
Rated 5 out of 5
A***n –
All OK. Recommend. My wife is happy.
Rated 5 out of 5
R***n –
nice item but my wife did not enjoy it.
Rated 5 out of 5
Customer –
work as expected
Rated 5 out of 5
M***a –
Two hours ago I received .. As promised quickly… Already tried… Super!! I advise this store and product, you will not regret it!! Happy new year!! Health and love to everyone!!!!
Rated 4 out of 5
Customer –
The goods did not come, went to the city of delivery and somehow went to Barnaul. I guess I wasn’t meant to. The store answered, but not my questions but as a bot, I was ready to wait for him to send me again. As a result, I did not agree with him, but Ali agreed to a full refund. So follow the parcels by track number
Rated 4 out of 5
Customer –
haven’t used yet but seems to work! let’s see how long the quality lasts
Rated 5 out of 5
F***r –
Very effective on both sides, nice material, good value for money
Rated 5 out of 5
V***r –
The effect is very fast, I recommend. The only thing while the function of the tongue is useless. Take without this function.
Rated 5 out of 5
M***i –
תידנ
Rated 5 out of 5
J***e –
Good quality, liked it
Rated 5 out of 5
M***a –
It says it arrives in three days, and it came to me in two. Very satisfied with the store. I recommend it.
Rated 4 out of 5
Customer –
poor sucking, extremely strong vibration. Delivered in 10 days!
Rated 5 out of 5
Customer –
Packed perfectly, all as in the description
Rated 5 out of 5
D***a –
Very fast delivery) several modes of vibration and suction. The toy is miniature and powerful. I have quite a sensitive skin, so even the minimum speed was enough for strong sensations. The store is just wonderful, he told everything and answered all the questions. I advise you to take not with magnetic charging, but with a wire, like mine. 100/10)
O***a –
Super!
K***p –
really loud noise, works ok
J***z –
Very happy with shipping the product and the store, it is worth it
Customer –
Perfect! It came with the right in charger but the store sent the right one right away. Thank you!
Customer –
In Kiev, the parcel was 2 weeks. Met expectations) I did not even think that it could be so. Recommend
A***n –
All OK. Recommend. My wife is happy.
R***n –
nice item but my wife did not enjoy it.
Customer –
work as expected
M***a –
Two hours ago I received .. As promised quickly… Already tried… Super!! I advise this store and product, you will not regret it!! Happy new year!! Health and love to everyone!!!!
Customer –
The goods did not come, went to the city of delivery and somehow went to Barnaul. I guess I wasn’t meant to. The store answered, but not my questions but as a bot, I was ready to wait for him to send me again. As a result, I did not agree with him, but Ali agreed to a full refund. So follow the parcels by track number
Customer –
haven’t used yet but seems to work! let’s see how long the quality lasts
F***r –
Very effective on both sides, nice material, good value for money
V***r –
The effect is very fast, I recommend. The only thing while the function of the tongue is useless. Take without this function.
M***i –
תידנ
J***e –
Good quality, liked it
M***a –
It says it arrives in three days, and it came to me in two. Very satisfied with the store. I recommend it.
Customer –
poor sucking, extremely strong vibration. Delivered in 10 days!
Customer –
Packed perfectly, all as in the description
D***a –
Very fast delivery) several modes of vibration and suction. The toy is miniature and powerful. I have quite a sensitive skin, so even the minimum speed was enough for strong sensations. The store is just wonderful, he told everything and answered all the questions. I advise you to take not with magnetic charging, but with a wire, like mine. 100/10)
Customer –
Just a bomb.