We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of sexsiv.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Real customer reviews
Rated 4.58 out of 5 based on 19 customer ratings
19 reviews
100% of buyers enjoyed this product!
5 stars
( 11 )
4 stars
( 8 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 5 out of 5
Customer –
Very fast delivery. As they specify, it was. Very powerful. Recommended.
Rated 5 out of 5
E***e –
I come in very good condition and quickly later I will give my opinion
Rated 4 out of 5
Customer –
Heating isnt working
Rated 4 out of 5
A***v –
This very well we are satisfied with the product
Rated 5 out of 5
V***i –
Packing is super as gift! The material is gentle, pleasant. The thing is necessary in the house, especially for lonely women. After application, no one is looking for and happy with life) thanks.
Rated 4 out of 5
Customer –
Good sound
Rated 5 out of 5
J***s –
Very good totally satisfied
Rated 5 out of 5
G***m –
Dear buyers, I recommend this store to everyone, very responsive and decent. The product corresponds to the description, thank you again.
Rated 4 out of 5
Customer –
So i got the package today. I got this package with the heating tougue and box. I have to say, wow is so much bigger than i thought. The package was discreet and the box was beautiful and discreet as well. I Had to translate the manuel to understand it. Works well and all the functions work but it is loud, like really really loud. Might have to use it when no one is home. But please with how fast i got this and how discreetly the package was. Thank you.
Rated 4 out of 5
Customer –
Item arrived very quickly before the expected date, soft to the touch, nice packaging, several functions and modes very well for the price, I highly recommend the store, very discreet packaging, congratulations
Rated 4 out of 5
F***r –
I received my order negative point it is not discreet at all too bad it’s too noisy
Rated 5 out of 5
J***r –
Good toy, complies with what is described on the webpage.
Rated 5 out of 5
Y***t –
just as described, haven’t turned it on as yet
Rated 5 out of 5
F***s –
The way they look in the pictures. Very nice touch. Aunke the very loose sucker.
Rated 4 out of 5
A***s –
Bom
Rated 5 out of 5
Customer –
Very good thing!!!;) Thanks to the store!!!!!;)
Rated 4 out of 5
Customer –
OK. Dzila but poor quality
Rated 5 out of 5
D***r –
My product feedback is that this sex product really easy to use, very comfortable and the used in the production materials also very good and no side effects on the human body have
Rated 5 out of 5
E***r –
Very good sex products, not only affordable but also fast in logistics, so I got this product very fast, very good
Customer –
Very fast delivery. As they specify, it was. Very powerful. Recommended.
E***e –
I come in very good condition and quickly later I will give my opinion
Customer –
Heating isnt working
A***v –
This very well we are satisfied with the product
V***i –
Packing is super as gift! The material is gentle, pleasant. The thing is necessary in the house, especially for lonely women. After application, no one is looking for and happy with life) thanks.
Customer –
Good sound
J***s –
Very good totally satisfied
G***m –
Dear buyers, I recommend this store to everyone, very responsive and decent. The product corresponds to the description, thank you again.
Customer –
So i got the package today. I got this package with the heating tougue and box. I have to say, wow is so much bigger than i thought. The package was discreet and the box was beautiful and discreet as well. I Had to translate the manuel to understand it. Works well and all the functions work but it is loud, like really really loud. Might have to use it when no one is home. But please with how fast i got this and how discreetly the package was. Thank you.
Customer –
Item arrived very quickly before the expected date, soft to the touch, nice packaging, several functions and modes very well for the price, I highly recommend the store, very discreet packaging, congratulations
F***r –
I received my order negative point it is not discreet at all too bad it’s too noisy
J***r –
Good toy, complies with what is described on the webpage.
Y***t –
just as described, haven’t turned it on as yet
F***s –
The way they look in the pictures. Very nice touch. Aunke the very loose sucker.
A***s –
Bom
Customer –
Very good thing!!!;) Thanks to the store!!!!!;)
Customer –
OK. Dzila but poor quality
D***r –
My product feedback is that this sex product really easy to use, very comfortable and the used in the production materials also very good and no side effects on the human body have
E***r –
Very good sex products, not only affordable but also fast in logistics, so I got this product very fast, very good